kinda late on this lol but yeah apparantly they cant lift the ban on my account even though they know, exactly what happened.
I have a twin brother chad, chadelico on gilgamesh, and my account was on his debit card since i had to pay the internet bill(parents dont do sh*t for us>.>;) there was coincidentilly a charge on his card for 12.95 that he wanted to refund, BUT he accidentally refunded the ffxi charg. so they ban me, i pay them the 12.95 again, then they f*cking perma ban me for an honest mistake that any regular person could have made!