Are you paying with Paypal?
They stopped accepting CC payments from me 10+ years ago for some reason (I think it was cause I had multiple accounts and they thought it was same payment errors duplicated), so yeah paypal > crysta. I tried to fix the issue but Square Enix support is useless. They are the only company that hurt their own profits by being so useless in regards to giving them money, cause people are more likely to keep paying if it's a CC recurring than having to load crysta.
The problem with Square Enix is they split their business up regionally due to exchange rate problems, so Square Enix NA, Square Enix EU and Square Enix Japan all have domain over their own countries players / accounts. This is one of the reasons they merged 11 with 14, cause then each region has more reason to support 11, cause it's part of 14 operations.
If you live in the EU and have a NA account, you're effectively robbing Square Enix EU of their money and they do not like that at all and there is even a chance you can get your account nuked over something like this. They did a one time account region change I remember ages ago.
If you have a NA account and contact NA support, they will transfer you to EU support if they find out you're not American cause each region has their own own staff etc. Then they will transfer you back to NA cause EU can't do anything to NA accounts. It's real easy to get an infinite loop like this.
I remember when I played WoW under these circumstances and the person didn't give a crap and just fixed my problem for me.
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Also, why do the tax thing now? Did something change? I would imagine sales taxes are nothing new in USA.
They did it cause of FF14 (ff11 and ff14 are effectively merged now, so anything impacting 14 hits us too), there is some issue in the US with states doing things differently and they finally had to deal with it I guess.