@Josi
Read some of that AMA. The bit about the child with the congenital neck problems who just wanted to be held by Goofy was really touching too.
Disney is a business, and they're ruthless in many ways.
Yet their characters and stories and presence means so much to so many people. It's really nice to see.
Edit: Also, I find Wall•E to be the only thing that prevents me from fearing AI takeover. I mean, it will still probably happen, but if they promise to be as adorable as Wall•E and EVE I support it occurring.