Phoenix.Amandarius said:
»"Joe, your email is down but the internet is up. I am unable to connect to your server remotely. Can you please go verify that the server is actually still on? If it is off turn it on. I will try to swing by once I finish here. Call me back and tell me what you saw."
few minutes later
"Jim, I shut off the server with the power button like you asked and turned it back on. Nothing good happened."
What?!? Maybe you folks in IT can relate. Story had a happy ending though.
Now you know you have to treat Joe like a baby. Next time instead of "verify the server is on" you will have to say "stand in front of the server, once you are standing in front of the server call me for further instruction".
If Joe is a end-user or something, don't ever try to empower him by saying things like turn something on or off, because they will just get the idea that you have some kind of faith in them and will try to be their own IT guy.
On the other hand if Joe is an actual Admin of some kind, report his mistakes to his CIO, I am graduating soon and could use another job opening in the field.